Tag Archives | Policies
Do we need a code of ethics for process improvement?

Do we need a code of ethics for process improvement?

With their stock going through the roof, causing them to become the most valuable company in the world, it’s easy to assume that everything is rosy at Apple and that they have managed the post-Jobs era incredibly well.  Their world is not without problems however. They have received a good deal of negative publicity for […]

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Charge like a Wounded Rhinoceros!

Charge like a Wounded Rhinoceros!

During the 80’s and early 90’s I worked with a number of “independent consultants.”  Each of them prided themselves in their ability to extract obscene amounts of money from every one of their clients. A couple of friends that ran a graphic design agency once told me that their charging policy was to “charge like […]

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Feedback; How not to give it!

Feedback; How not to give it!

In my experience, there are good ways to give feedback, be it positive or negative, and bad ways. Thinking back over my career, I have experienced a number of managers and colleagues that are spectacularly good at giving feedback in an entirely unhelpful way. Aside from the managers that just ignore problems and hope they […]

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It is what you do that counts!

It is what you do that counts!

Recently I have met several people that appear to have an expectation of salary simply because of their position and tenure with their firm. At this time of year, most firms will have completed their annual salary and bonus reviews and their employees are either generally happy or mostly unhappy. It is so difficult to […]

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Process Excellence and Leadership Excellence

Process Excellence and Leadership Excellence

There is a very good short video on YouTube posted by The Process Excellence Network entitled Welcome to the Process Excellence Revolution. The video describes Process Excellence as “improving the way that businesses create and deliver value to customers.” As the leader of a centre of excellence for Business Process Management, I can identify with […]

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Motivation and Retention Strategies

Motivation and Retention Strategies

Four years ago, I received a copy of the HBR article “Employee Motivation: A Powerful New Model” by Nitin Nohria, Boris Groysberg and Linda-Eling Lee and found it to be a powerful missive on employee motivation. The model opines that employees have four drivers that affect their motivation: The drive to Acquire The drive to Bond The […]

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The Twelve Attributes of a Truly Great Place to Work

The Twelve Attributes of a Truly Great Place to Work

Using Tony Schwart’s Harvard Business Review paper “The Twelve Attributes of a Truly Great Place to Work”, how does my firm stack up?

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What are your core values?

Today I initiated a conversation with my senior team. I said that I felt we needed to have a clearer, more concise vision for the company. Having recently read Jim Collins and Jerry Porras’ Harvard Business Review paper entitled “Building Your Company’s Vision” it reminded me that too often a company’s vision statement is diluted […]

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The Price of Comfort?

This morning I had an 8am meeting in London. Knowing how difficult it can be to get in to the City and be on time for an 8am start (when you are not a regular commuter) I decided to look for a cheap hotel. I found the Premiere Inn at County Hall complete with a […]

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Does the choice of technology lead to project failure?

During my long and varied career I have been involved in a number of significant IT projects. As a software development manager for Prime Computer (remember them?) in the late 70’s and early 80’s I led large and varied teams focused on the next release of the Primos operating system. Later in my career, as […]

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