Tag Archives | LEAN
The big data path to exceptional customer experience

The big data path to exceptional customer experience

By on April 30, 2012 in BPM, Business, LEAN

At the 13th annual PEX Week Europe event this week big data was a constant theme as speakers regaled the audience with stories of how the flood of data now available to process professionals can help them deliver the continuous improvement they so desire. The appeal is an obvious one.  Just as biologists have long […]

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How to overcome the Hawthorne Effect

How to overcome the Hawthorne Effect

By on March 7, 2012 in Business, Leadership, LEAN, Transformation

Everyone wants to get better at what they do, so the process improvement movement has gained plenty of justifiable momentum over the last decade or so.  Recent research has suggested however that many companies do not get the benefits they had hoped for when they instigated a process improvement drive, with a major obstacle being […]

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Strategic Planning, Lean and Agile?

Strategic Planning, Lean and Agile?

By on January 27, 2012 in BPM, Business, Leadership, LEAN

Yesterday I followed a tweet by @JesseLynStoner that pointed to an interesting blog post entitled Strategy-Towards Hypotheses, Experiments, Involvement & Learning by @artpetty. Since Jesse is my new favourite author (see my recent blog posting Big Rocks where I discuss Jesse’s book Full Steam Ahead)! I naturally followed the link. I found Art’s article both […]

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Does the choice of technology lead to project failure?

By on October 21, 2010 in BPM, Business, LEAN, Policies, Transformation

During my long and varied career I have been involved in a number of significant IT projects. As a software development manager for Prime Computer (remember them?) in the late 70’s and early 80’s I led large and varied teams focused on the next release of the Primos operating system. Later in my career, as […]

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Organisations need to be lean and agile, and to execute reliably (right first time).

By on October 20, 2008 in BPM, Business, LEAN, Transformation

Organisations can derive these benefits from technological solutions, but can they meet these short term needs (downsizing for lean-ness and moving towards centralised control for agility) whilst also addressing long term strategic aims that prepare them to exit recession better equipped for the future than they were when they entered? I believe that they can. […]

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Can we achieve effective/efficient processes?

By on October 1, 2008 in BPM, Business, LEAN, Transformation

Businesses want to improve their processes for a number of reasons ranging from increased efficiency and increased effectiveness through to increased visibility and improved collaboration. Increased efficiency is about ensuring all the steps in a process are necessary. Can we drive down costs by streamlining the process? Effectiveness is the process of driving Business value? […]

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