A Short Course in Human Relations

I am not sure where I found it but I have a poster on my office wall entitled “A Short Course in Human Relations.” The poster reads:

The SEVEN most important words: “I don’t know, but I’ll find out.”

The SIX most important words: “I admit I made a mistake.”

The FIVE most important words: “You did a great job.”

The FOUR most important words: “What do you think?”

The THREE most important words: “If you please…”

The TWO most important words: “Thank you.”

The ONE most important word: “We”


The ONE least important word: “I”

I try to use these words as often as I can without, of course, devaluing them through inappropriate or over use.

Can you add to this wisdom? Do you have other words or phrases that can be added to this list?

About Peter Borner

Peter is an entrepreneur and successful business leader. Currently leading a consultancy firm specialising in technical diligence for M&A and advising global firms on IT consolidation and migration to consumption based costing through the use of Cloud Technologies.

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This writing was published in 1980 by West Valley Occupational Center Printing Dept. They were/are located in Woodland Hills, CA. I was in the Camera Lithography class at the time, and this was one of the handouts. It only listed Six most Important words at the time.

Have a great day, and keep up the good work:)