Archive | April, 2012
The big data path to exceptional customer experience

The big data path to exceptional customer experience

At the 13th annual PEX Week Europe event this week big data was a constant theme as speakers regaled the audience with stories of how the flood of data now available to process professionals can help them deliver the continuous improvement they so desire. The appeal is an obvious one.  Just as biologists have long […]

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There are leaders and there are those who lead…

There are leaders and there are those who lead…

In May 2010 Simon Sinek gave a TED talk entitled “How Great Leaders Inspire Action.” I recently watched a recording of his talk on YouTube and I actively encourage you to watch it too. The talk describes how great leaders inspire action and why some people are able to achieve things, when others are not.  […]

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Are you a Hedgehog or a Fox?

Are you a Hedgehog or a Fox?

In his book “Hedgehogs and Foxes: Character, Leadership and Command in Organizations,” Abraham Zaleznik analyses several charismatic and successful leaders. He assesses their leadership style and asserts that leaders are either Hedgehogs who view leadership as a single-minded track driven by unwavering rules or Foxes that assess and re-evaluate their goals and strategies based on […]

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A Short Course in Human Relations

A Short Course in Human Relations

I am not sure where I found it but I have a poster on my office wall entitled “A Short Course in Human Relations.” The poster reads: The SEVEN most important words: “I don’t know, but I’ll find out.” The SIX most important words: “I admit I made a mistake.” The FIVE most important words: […]

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Creating Synergy through Inspiration

Creating Synergy through Inspiration

Leadership is about inspiration. Inspiring your team can often be as simple as listening and acting on their ideas. Creating a feeling of engagement and ensuring the team have real influence over the outcome is far more likely to inspire your team to perform at the peak of their abilities. When every member of your […]

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Does your team act as one?

Does your team act as one?

A mistake made by some leaders is to assume that their team is totally aligned and acting together when in actuality they are merely acquiescing. Achieving true alignment and unity is a journey that starts with acceptance and moves through agreement before finally achieving alignment. Acceptance: Often, a leader’s position of authority is assumed by the […]

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A true leader brings out the best in everyone

A true leader brings out the best in everyone

This morning I plugged my iPhone into my laptop for a quick charge. I rarely do this nowadays because I sync everything from iCloud. So, when iTunes opened, I was pleasantly surprised to see a few tracks that I had bought but not synced to the cloud. One of these tracks is called “Wherever You […]

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Do we need a code of ethics for process improvement?

Do we need a code of ethics for process improvement?

With their stock going through the roof, causing them to become the most valuable company in the world, it’s easy to assume that everything is rosy at Apple and that they have managed the post-Jobs era incredibly well.  Their world is not without problems however. They have received a good deal of negative publicity for […]

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What do you want people to say at your funeral?

What do you want people to say at your funeral?

A Leader’s Lasting value is measured by succession. John C. Maxwell’s 21st and final Irrefutable Law of Leadership; The Law of Legacy, states that if you want your leadership to have real meaning you need to obey the Law of Legacy by ensuring your succession and working to create a legacy. Maxwell’s advice on how […]

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Move the Needle by Leading Leaders

Move the Needle by Leading Leaders

To add growth, lead followers but to multiply growth, lead leaders. This, according to John C. Maxwell’s 20th Irrefutable Law of Leadership, The Law of Explosive Growth, is the key to maximising your leadership and helping your organisation reach its true potential. Clearly, having to influence everyone around you is essentially very limiting. After all, […]

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