There is a very good short video on YouTube posted by The Process Excellence Network entitled Welcome to the Process Excellence Revolution. The video describes Process Excellence as “improving the way that businesses create and deliver value to customers.” As the leader of a centre of excellence for Business Process Management, I can identify with this description and with a later statement that says “Process is just another name for the work we do.”
I have watched the video a few times and postulated on how we might use it within Axispoint. However, as I think more deeply about the message, I am drawn to the possibilities of using process to drive excellence in leadership. I read many books and blog articles on leadership; I focus this blog on my passion for excellent leadership and I generally bore the pants of anyone that wants to listen to my thoughts on how the value in my business is derived from its people and how leadership is key to maintaining the strength of the team. So why am I not using my process centric approach to solving my clients problems to achieve continuous improvement in my leadership style?
A good example might be derived from a hugely relevant book I read last week entitled Full Steam Ahead by Ken Blanchard and Jesse Stoner. If you are interested I reviewed the book here. The book essentially describes a process of developing a meaningful vision for a firm. The key here is the word “process.” It doesn’t take much effort to map the process so carefully and thoughtfully described in the book into a repeatable scalable process. Once the process is mapped we have a clear, consistent, reusable leadership tool. I can’t believe that I haven’t seen this linkage before!
You might ask why a meaningful vision is so important for the firm. I would normally answer that in my experience if your team are aligned with the vision and values then they will all be driving towards the same goal. Dr. Peter Drucker once said “The purpose of a business is to create a customer” and Henry Ford also said “It is not the employer who pays the wages. Employers only handle the money. It is the customer who pays the wages.” So if your team are aligned to your vision and your vision is aligned to serving your customer’s needs you are assured of success. However, having read Full Steam Ahead, I now answer… ”Go buy a copy of the book and read it… you will not regret the investment!”