Are vendors that describe themselves as System-Centric, Human-Centric or Document-Centric being very short-sighted and missing the point of BPMS value?
Gartner’s latest report “People, Processes and Information: United at Last in BPM” says that vendors that describe themselves in one of those buckets as being very short-sighted and missing the point of BPMS value.
At Axispoint we have found that an organisation new to BPM is unlikely to have the right set of skills and experience on hand, a sub-optimal methodology will deliver sub-optimal results and poor communication causes frustration and distrust bringing about resistance to change. The best way to deal with this complex challenge is to adopt a holistic approach. Unlike traditional application development, implementing BPM necessarily involves changes to business process, and invariably to culture, not just to the technology.
People, Processes and Information must be truly united for BPM to be successful.