Businesses want to improve their processes for a number of reasons ranging from increased efficiency and increased effectiveness through to increased visibility and improved collaboration.
Increased efficiency is about ensuring all the steps in a process are necessary. Can we drive down costs by streamlining the process?
Effectiveness is the process of driving Business value? Can we making more money for the company? Can we deliver better service?
It’s a moving target, things change! Credit crunch, Globalization, Compliance, etc., all have an effect on business processes so it is important to build a platform for continuous improvement.
To achieve this we need to:
- Examine current processes (The Operational Walkthrough)
- Model current processes (the “As-Is”)
- Model and Simulate proposed efficient/effective processes (the “To-Be”)
- Implement the improvements
- Measure and adapt for continuous improvement.
Having the ability to measure performance and adapt for continuous improvement is key to stealing the march on your competitors. It’s not about doing everything perfectly. It’s about having the edge over the competition, delivering that extra level of customer service.
The big mistakes come when you try to boil the ocean and try to solve everybody’s problems all at once. A better approach is to understand what people are trying to achieve right now and help them model their business processes, help them produce new, more effective and efficient, business processes so that they can move forward by aligning IT and the Business.