Outsourcing continues to be an effective way for many companies to conduct business, but it hasn’t reached that point without numerous challenges and mistakes along the way. One thing is clear though: To have a truly effective outsourcing arrangement, somebody needs to be in charge of it — to own it.
Organizations without outsourcing ownership are at risk of losing control of their projects. In addition, neglecting outsourcing ownership can result in interference of internal operations and core services, as well as minimized outsourcing contributions by service providers.
Click here to read an article by Lana Gates resulting from an interview with me in 2003